Shipping policy
Shipping Policy
Last updated: Tuesday, June 2, 2026
Thank you for shopping with Pawtainment. This Shipping Policy explains how and when your order is processed, shipped, and delivered. By placing an order with us, you agree to the terms below.
If you have any questions, contact us at Pawtainment@yahoo.com
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Order Processing Time
- All orders are processed within 3 business days Monday-Friday, excluding holidays) after your order is placed and payment is confirmed.
- Orders placed after 5:00 PM PST or on weekends/holidays will begin processing the next business day.
- You will receive a confirmation email once your order is placed, and a second email with tracking information once it ships.
- During high-volume periods (sales, holidays, or new launches), processing may take slightly longer. We appreciate your patience.
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Shipping Rates & Delivery Estimates
| Shipping Method | Estimated Delivery Time*
|---|---|---|
| Standard Shipping | [7-15] business days
| Expedited Shipping | [4-8] business days
*Delivery times are estimates calculated from the ship date, **not** the order date, and are not guaranteed. Total delivery time = processing time + shipping time.
- Shipping costs are calculated at checkout based on your destination and the option you select.
- We offer free worldwide shipping on all orders. Free standard shipping on orders over
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Where We Ship
We currently ship to **[the United States, Canada, the United Kingdom, Australia, and most international destinations]**.
If your country is not available at checkout, we may not be able to ship to your location at this time. Contact us at Pawtainment@yahoo.com and we'll let you know if we can help.
We are unable to ship to **[P.O. boxes / APO/FPO addresses / specific restricted regions.
Order Tracking
Once your order ships, you'll receive an email with a tracking number and a link to track your package.
- Please allow 1-3 business days for the tracking information to become active after you receive it.
If you haven't received tracking information within 5 business days of your order, please reach out to us.
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Customs, Duties & Import Taxes (International Orders)
- Prices shown at checkout **do not include** customs duties, import taxes, or other fees that may be charged by your country's customs authority.
- These charges are the **responsibility of the customer** and are collected by your local customs office or carrier upon delivery.
- We have no control over these fees and cannot predict their amount. Please check with your local customs office for more information before ordering.
- Refusal to pay customs charges may result in your package being returned or destroyed; we are unable to issue a refund in these cases.
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Shipping Delays
While we do our best to deliver on time, some factors are outside our control, including:
- Carrier delays, customs processing, and clearance times
- Severe weather, natural events, or other disruptions
- Peak seasons and public holidays
- Incorrect or incomplete shipping information provided at checkout
We are not liable for delays caused by the carrier or customs once an order has shipped, but we will always help you track down a delayed package.
***Incorrect or Incomplete Addresses***
**Please double-check your shipping address before completing your order.
***We are not responsible for orders shipped to an incorrect address provided by the customer.
- If you notice an error, contact us **immediately** at **[Pawtainment@yahoo.com]**. We can usually update the address only if the order has **not yet been processed**.
- Packages returned to us due to an incorrect address may be subject to a re-shipping fee.
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Lost, Stuck, or Stolen Packages
- If your tracking shows no movement for 10+ business days**, contact us and we'll open an inquiry with the carrier.
- If a package is confirmed lost in transit, we will **[reship your order or issue a refund].
- We are not responsible for packages marked **"delivered"** by the carrier but reported as not received (e.g., stolen from a doorstep). In these cases, please file a claim directly with the carrier and contact your local authorities.
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Damaged or Defective Items
If your item arrives damaged or defective, please contact us within **[48 hours / 7 days]** of delivery at with:
- Your order number Pawtainment@yahoo.com
- A photo or video of the damaged item and packaging
We'll make it right with a replacement or refund. Please see our **[Refund/Return Policy]** for full details.
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Multiple Shipments
Some orders containing multiple items may be shipped in **separate packages** and arrive on different days. You will receive tracking for each shipment. This is normal and does not mean any item is missing.
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Contact Us
If you have any questions about your order or this Shipping Policy, we're happy to help:
- **Store:** Pawtainment
- **Email:** Pawtainment@yahoo.com
- **Hours:** [Monday-Friday, 9 AM 5 PM PST]
- **Response time:** within [24-48] hours
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_This policy is subject to change without notice. The version posted on our website at the time of your order applies._